Last updated: [29.09.26]
36 Visuals (“we”, “us”, “our”) operates the website 36visuals.co.uk. This policy explains what personal data we collect, how we use it, and what rights you have, in line with UK GDPR and the Data Protection Act 2018.
1. Who We Are
36 Visuals is a branding and web design studio based in [Erith, Kent, UK].
Contact: info@36visuals.co.uk
If you have any questions about this policy or how we handle your data, you can contact us at the email above.
2. What Personal Data We Collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, business name
- Enquiry and project details — information you share via our proposal forms, kickoff forms, or emails (e.g. business description, website URL, project requirements)
- Free audit requests — the website URL and email address you submit for a free website audit
- Payment information — if you purchase a digital product (e.g. the Website Conversion Workbook) or a service, payment is processed by our third-party payment provider [Stripe/PayPal — confirm which]. We do not store your card details ourselves.
- Technical data — IP address, browser type, and website usage data, collected automatically via cookies and analytics tools (see Section 5)
- Communications — records of emails, form submissions, and messages you send us
We do not knowingly collect any special category data (e.g. health information) unless you voluntarily provide it as part of a project brief.
3. How We Collect Your Data
- Directly from you, via our website contact form, proposal forms, kickoff forms, or free audit request form
- Automatically, via cookies and analytics tools when you browse our website
- From third-party platforms if you contact us via social media (e.g. Instagram, Facebook, LinkedIn direct messages)
4. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide quotes or proposals
- Deliver services and digital products you’ve purchased
- Send you your requested free website audit
- Communicate with you about an ongoing or upcoming project
- Send marketing emails, only if you’ve opted in (you can unsubscribe at any time)
- Improve our website and services through analytics
- Meet our legal and accounting obligations
Our legal basis for processing your data is one or more of the following: your consent (e.g. for marketing emails), performance of a contract (e.g. delivering a service you’ve purchased), or our legitimate business interests (e.g. responding to enquiries).
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Understand how visitors use our website (e.g. via Google Analytics)
- Measure the effectiveness of our marketing (e.g. via Meta Pixel, if used)
You can control or disable cookies through your browser settings. Disabling cookies may affect how our website functions.
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers who help us run our business — e.g. our email marketing platform [Mailchimp/Omnisend], payment processor [Stripe/PayPal], hosting provider, and form tools (e.g. Google Forms)
- Legal or regulatory authorities, if required by law
Any third parties we work with are required to handle your data securely and in line with data protection law.
7. International Transfers
Some of the third-party tools we use (e.g. Google, Stripe) may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses, as required under UK GDPR.
8. How Long We Keep Your Data
We keep personal data only as long as necessary for the purposes it was collected:
- Enquiry and project data — until you unsubscribe or request deletion
- Marketing email data — until you unsubscribe or request deletion
- Free audit requests — until you unsubscribe or request deletion
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data (“right to be forgotten”), in certain circumstances
- Restrict or object to certain processing
- Data portability — receive your data in a portable format
- Withdraw consent at any time, where processing is based on consent (e.g. unsubscribing from marketing emails)
To exercise any of these rights, contact us at info@36visuals.co.uk. You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO) — ico.org.uk.
10. Children’s Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect data from children.
11. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have any questions about this policy or how we handle your personal data:
Email: info@36visuals.co.uk Website: 36visuals.co.uk